How Nova Clinics Recovered 22 Lakh Without Hiring Anyone

The problem

Four systems, one version of the truth missing.

Reception staff were not going to chase payments while patients were waiting. Corporate accounts settled slowly and nobody had time to follow up methodically. The receivables number was known but treated as unrecoverable.

The solution

One data model, activated a module at a time.

Nova switched on the Collections Agent, which reads the ageing report, decides who to chase and how firmly, and follows up over WhatsApp, email and call — in the patient or account manager preferred language — escalating disputes to a human with the full history attached.

Dr. Kavita Rao

Founder, Nova Clinics

We had written this money off in our heads. It came back without anybody at the front desk having an awkward conversation.

The result

Less reconciliation, faster decisions.

Twenty-two lakh recovered in five months from balances the practice had written off mentally. Because the agent is paid a share of what it recovers, the cost was proportionate and nothing was spent on the accounts that never paid.

Arjun Pillai

Finance Manager, Nova Clinics

Paying a share of what is actually recovered is the only AI pricing I have seen that I could defend to my board.