How Sunrise Hospitals Unified Clinical and Financial Operations

The problem

Four systems, one version of the truth missing.

Pharmacy stock was counted manually because the HIS and the billing system disagreed. Lab results were printed and rescanned. Insurance and TPA claims were tracked in a spreadsheet, and rejections were often discovered only at the follow-up.

The solution

One data model, activated a module at a time.

The Healthcare pack brought hospital management, EMR, pharmacy, laboratory and the patient portal onto the same records as accounting, payroll and stock — so a dispensed medicine is simultaneously a clinical event, a stock movement and a ledger entry.

Dr. Sanjay Iyer

Director, Sunrise Hospitals

We replaced a hospital information system and a separate accounting package with one platform. The pharmacy, the lab and the books finally agree without anyone exporting anything.

The result

Less reconciliation, faster decisions.

Pharmacy shrinkage fell by nearly a third once stock stopped being reconciled by hand. Claims are now tracked to resolution with rejection reasons captured, and the group closes its books monthly instead of quarterly.

Leena Mathew

Chief Administrator, Sunrise Hospitals

The part I did not expect was the compliance calendar. Three units, three registrations, and I no longer chase anyone for a due date.