OmniGov
The citizen-facing layer NIC never built — vernacular voice, statutory service clocks and bond-ready municipal books.
41 add-ons across five lanes · 13 that no incumbent currently sells
Vernacular voice for citizens — the highest-impact capability almost no govtech vendor ships
Right to Services Acts enforced in software: statutory clocks, escalation, officer penalty exposure
NMAM accrual books that make a ULB bond-ready — only ~25-30 ULBs are investment-grade today
Closure quality, not closure counts: grievances verified before citizens appeal
Sovereign deployment and MeitY empanelment readiness built in from day one
In the base product
Before a single add-on attaches. No crippled bundle edition — what you get inside the suite is what you would get standalone.
- Departments
- File movement
- Approvals
- Service catalogue
What the category has not built
Multilingual voice for citizens is the single highest-impact unbuilt capability in Indian govtech, and almost no vendor in this space has it.
The days OmniGov pays for itself
Real situations, what the product does about them, and the result you can hold us to.
The designated officer answerable under a state Right to Services Act
The pain
He faces personal penalties up to ₹5,000 per delayed service and has no view of which of 300 pending applications breach their statutory clock this week.
What happens instead
The RTS engine tracks every notified timeline, escalates before breach and runs the appellate workflow.
The result
Statutory breaches drop to near zero and no officer pays a penalty out of pocket.
The municipal commissioner who needs a credit rating to borrow
The pain
Her city's cash-basis books can't survive a rating exercise, locking it out of a municipal bond market that raised ₹3,359 crore by mid-2025.
What happens instead
NMAM accrual books convert and maintain rating-ready financial statements continuously.
The result
Bond-readiness in months, without a multi-crore consultant conversion project.
The collector reviewing grievance dashboards that look better than reality
The pain
Departments close complaints on paper, citizens appeal in anger, and the 21-day CPGRAMS timeline is met in statistics only.
What happens instead
The grievance quality agent verifies closures against complaint content and citizen feedback before they count.
The result
Reopen rates fall by half and satisfaction scores finally match the dashboard.
The welfare officer chasing scheme saturation targets
The pain
Thousands of eligible families never apply because they don't know the scheme exists or can't navigate the form in English.
What happens instead
The entitlement outreach agent finds them via registry cross-match and enrols them over vernacular voice and WhatsApp.
The result
Scheme coverage measurably climbs, paid only per successful enrolment.
Everything that attaches to it
Five lanes, the same on every product. Agents bill only on outcomes they complete; money lanes carry no subscription at all.
Modules
8 · Major functional blocks that attach to the base product
Citizen Services
Applications and service delivery
Per entity / month
Records
Archives and retention
Per entity / month
Grants & Schemes
Beneficiary and disbursement
Per entity / month
Procurement
Tenders and vendor management
Per entity / month
Assets & Works
Public works execution
Per entity / month
Revenue
Collection and demand management
Per entity / month
Municipal Accrual Books (NMAM)
Gap playConverts cash-basis ULB accounts into NMAM-compliant accrual statements and a bond-readiness pack — the accounting reform that decides whether a city can borrow.
A municipal commissioner preparing a ₹100 crore bond issue gets rating-agency-ready accrual financials instead of a two-year consultant engagement.
Per entity / month
ICCC Ops Layer
Gap playTurns a smart city's command-centre video wall into SOP-driven operations — sensor and camera alerts become dispatched, evidenced, SLA-tracked field work orders.
A smart city CEO whose ICCC logs incidents nobody actions sees every alert routed to a named crew with photo-verified closure and response-time dashboards.
Per entity / month
Capabilities
14 · Feature-level toggles
E-office file noting
Digital file movement
Flat / month
Grievance redressal with SLA
Complaint tracking to closure
Flat / month
Multilingual voice IVR
Gap playCitizen phone access
Credit pack
Aadhaar & DigiLocker
Identity and document verification
Flat / month
UPI & payment gateway
Citizen fee collection
Take rate
GeM & tender integration
Procurement portal linkage
Flat / month
Legacy digitisation & OCR
Paper archive conversion
Credit pack
Retention & disposal engine
Records lifecycle policy
Flat / month
Beneficiary registry
Verified citizen database
Flat / month
Eligibility rules engine
Scheme qualification logic
Flat / month
DBT disbursement
Direct benefit transfer
Take rate
Works & contractor management
Public works oversight
Flat / month
GIS overlay
Spatial data visualisation
Flat / month
Sabha Minutes AI
Gap playTranscribes council, committee and gram sabha proceedings in Indian languages into structured minutes, resolutions and action items linked to files — record-keeping no eOffice or SI build touches.
A municipal secretary publishes searchable vernacular minutes with tracked resolutions hours after the council meeting instead of weeks later.
Credit pack
Money
4 · Embedded payments, lending, cards and insurance
DBT rails with reconciliation
Transfer and settlement matching
Take rate
Citizen fee collection
Gap playSettlement direct to treasury
Take rate
Contractor works financing
Advance on certified works
Take rate
Scheme float management
Idle fund management
Take rate
AI agents
8 · Autonomous agents billed on successful outcomes
RTI response agent
Gap playDrafts replies to RTI requests
Per successful outcome
Grievance routing agent
Classification and assignment
Per successful outcome
Citizen voice agent
Gap playMultilingual phone assistance
Per successful outcome
Eligibility determination agent
Scheme qualification decisions
Per successful outcome
File bottleneck agent
Identifies stalled approvals
Per successful outcome
Tender evaluation assistant
Bid comparison support
Per successful outcome
Entitlement Outreach Agent
Gap playCross-matches family and beneficiary registries to find citizens eligible for schemes they never applied to, then enrols them over vernacular voice and WhatsApp — priced per successful enrolment.
A district welfare officer watches pension and scholarship coverage climb as the agent finds eligible-but-unenrolled families and completes their applications in their own language.
Per successful outcome
Grievance Quality Agent
Gap playVerifies each grievance closure against the citizen's actual complaint and their feedback before it counts as resolved — attacking the paper-closure problem CPGRAMS is notorious for.
A district collector stops being ambushed by reopened complaints because weak closures get bounced back to departments before the citizen ever files an appeal.
Per successful outcome
Compliance & data
7 · Regulatory packs, residency and retention
Sovereign / on-prem deployment
Gap playAir-gapped or state cloud
Annual
MeitY empanelment readiness
Gap playRequired certification posture
Annual
DPDP for state instrumentalities
Gap playPublic body data duties
Annual
Immutable audit trail
Tamper-evident logging
Annual
CAG audit evidence
Records for statutory audit
Annual
GIGW accessibility
Government website guidelines
Annual
RTS Service Guarantee Engine
Gap playEnforces each state's Right to Public Services Act in software — notified timelines per service, auto-escalation before breach, appellate workflow and officer penalty exposure — where eOffice only moves the file.
A designated officer in Punjab facing ₹5,000 penalties for delayed services clears every application inside the statutory clock because breaches escalate days before they bite.
Annual
Why the gap plays are here
Government is medium-high opportunity but exceptionally sticky once won, and the vernacular voice agent is a capability almost no vendor in this space has.
Requires on-prem/sovereign deployment plus MeitY empanelment as a hard prerequisite — build that into the platform early or you are locked out.
Available on every plan
The same ladder as the other eleven products. No subscription starts before go-live.
Free
Up to 10
Starter
Up to 50
Growth
Up to 250
Business
Up to 1000
Enterprise
Unlimited
See OmniGov against what you run today
Bring your hardest case to the demo. We would rather lose on a real scenario than win on a scripted one.
No credit card required
14-Day free trial