Messaging & Mobile

Most of your team is not at a desk. Approvals, attendance, expense claims and customer conversations run on WhatsApp, SMS or whichever channel dominates in each market.

Adoption is the whole problem, everywhere

Business software fails for an unglamorous reason: the people whose work it records will not open it. Field staff, factory workers, drivers and shop assistants do not use web apps. They use whatever messaging app is already on their phone — WhatsApp across most of the world, SMS where data is expensive, and the local leader where there is one.

What runs in a chat thread

• Attendance – Geofenced check-in with a selfie, no app install required.
• Leave and regularisation – Requested, approved and reflected in payroll from the chat thread.
• Expense claims – Photograph the bill; the Invoice Reader extracts amount, vendor, tax ID and category.
• Approvals – Purchase orders, discounts and payments approved by a manager on the move.
• Payslips and alerts – Delivered in the local language, on the number people actually check.
• Customer conversations – Official Business API with catalogues, campaigns and a shared team inbox.

The mobile apps

• Offline capture – Orders, job cards and stock counts recorded where the network does not reach.
• Role-shaped – A technician, a field rep and a store manager each see their own day, not a shrunken desktop.
• Barcode scanning – Using the phone camera rather than dedicated hardware.
• 30 languages – Including right-to-left layouts, throughout the product and not only in the marketing.

And when nobody is available

The WhatsApp Receptionist agent answers your business number around the clock — replying in the customer's language, answering from your catalogue, checking live availability, booking the slot and collecting a deposit. It hands over to a human with the full transcript attached.

• Priced per conversation handled, not per seat.
• Qualifies leads with your own questions before a salesperson is involved.
• Books against real availability, not a generic calendar.
• Escalates cleanly, so the customer never repeats themselves.