Field service and mobile operations
Field service businesses lose margin in the gap between work completed and work invoiced. This paper covers skill-based dispatch, offline-capable technician apps, van stock control and closing the loop so a signed job card becomes an invoice without re-keying.
Work finished on Tuesday and invoiced in three weeks is work you financed for your customer at no charge.
Overview
Field service businesses lose margin in the gap between work completed and work invoiced. This paper covers skill-based dispatch, offline-capable technician apps, van stock control and closing the loop so a signed job card becomes an invoice without re-keying.
You'll learn how to
Dispatch by skill, location and genuine availability
Equip technicians with job cards that work without signal
Control van stock and spare part consumption
Invoice automatically on job completion
Key takeaways
- 1
The completion-to-invoice gap is where field margin disappears.
- 2
Offline capability is a requirement, not an optimisation.
- 3
Signed digital proof settles disputes that otherwise take weeks.
Work finished on Tuesday and invoiced in three weeks is work you financed for your customer at no charge.